Last update 25 March 2020

As coronavirus (COVID-19) spreads throughout the United States, we know that many of you have already taken measures to protect yourself and your staff as well as to ensure your family's well-being.

Like so many other organizations, our top priority is the health and safety of our employees, clients, partners and the communities where we live and work. In these uncertain times, the one thing that is certain is the strength of the Command Credit family and that includes you.

I want to assure you that Command Credit is committed to serving your credit reporting and risk assessment needs as your Information Resource's Partner by keeping you, your staff and all our clients well prepared.

We've been monitoring the situation closely and following recommended guidelines from the Federal Government, New York State, the Commonwealth of Massachusetts and the Centers for Disease Control and Prevention (CDC). We've implemented several changes for our clients, including but not limited to remote reporting access, eased restrictions on onsite investigations, and we have enacted our Disaster Recovery and Business Continuity plans.

To keep Command Credit operating as seamlessly as possible, our business continuity plan has transformed the Command Credit staff into a mobile-enabled workforce, built to run efficiently from remote sites.

While working remotely, our client services staff can access all our critical support systems and answer phone calls. Because of this readiness, we are confident that there will be little to no disruption in our ability to support our customers.

Our team is also working hard to help you with your reporting and monitoring requirements to ensure that your business is functioning as efficiently as possible during this crisis. Since many of you now have the capability to work remotely, please contact us via an email or by phone so we can assess your remote access requirements.

Please be assured that we're closely following developments and will respond quickly as circumstances change. The health of you and your family, our employees and our community are Command's first priority.

James Hegestetter

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