Last update 9 April 2020

The Command Credit staff is here to support you in your day-to-day operations of reviewing and assessing extensions of credit and collection of receivables. As your receivable base is the heart of your business Command Credit takes data security very seriously and has made commitments to the safeguarding of all information pulled through the Repository Resource Network.

Given the unprecedented circumstances our nation is facing, we understand that many businesses have executed its Business Continuity Plan (BCP) and are temporarily working remotely or with limited in office staff based on what is best for your business and employees in response to the current situation related to COVID-19.

If your organization has executed its business continuity plan, please ensure that all your remote staff are abiding by the data access and physical security requirements outlined in your present contract. Below is a summary of salient points from your Membership Agreements, and full documents can be found at

The Member certifies that it shall implement and maintain a comprehensive information security program written in one or more readily accessible parts and that contains administrative, technical, and physical safeguards that are appropriate to The Members size and complexity, the nature and scope of its activities, and the sensitivity of the information provided to and from Command Credit.

The Member acknowledges its end user responsibilities for Access Security Requirements that information security controls are required to reduce unauthorized access to consumer information. It is your responsibility to implement these controls.
All credentials such as Subscriber Code number, Subscriber Code passwords, User names/identifiers (user IDs) and user passwords must be kept confidential and must not be disclosed to an unauthorized party. No one from Command Credit or Experian will ever contact you and request your credentials.
User IDs and passwords shall only be assigned to authorized individuals based on least privilege necessary to perform job responsibilities.
User IDs and passwords must not be shared, posted, or otherwise divulged in any manner.

The Member acknowledges its end user responsibilities under FCRA , as directed by the law, credit reports may be issued only if they are to be used for extending credit, review or collection of an account, employment purposes, underwriting insurance or in connection with some other legitimate business transaction..

In these challenging times we must all work together to protect the data and infrastructure we have come to rely on. It is important to keep all passwords confidential and all reports secured, and to only use the data for a legitimate business purpose.

Do not hesitate to call us with any comment, question and/or concern. We can be reached at 800-676-9705 or

Best Regards,
James B Hegstetter

25 March 2020

As coronavirus (COVID-19) spreads throughout the United States, we know that many of you have already taken measures to protect yourself and your staff as well as to ensure your family's well-being.

Like so many other organizations, our top priority is the health and safety of our employees, clients, partners and the communities where we live and work. In these uncertain times, the one thing that is certain is the strength of the Command Credit family and that includes you.

I want to assure you that Command Credit is committed to serving your credit reporting and risk assessment needs as your Information Resource's Partner by keeping you, your staff and all our clients well prepared.

We've been monitoring the situation closely and following recommended guidelines from the Federal Government, New York State, the Commonwealth of Massachusetts and the Centers for Disease Control and Prevention (CDC). We've implemented several changes for our clients, including but not limited to remote reporting access, eased restrictions on onsite investigations, and we have enacted our Disaster Recovery and Business Continuity plans.

To keep Command Credit operating as seamlessly as possible, our business continuity plan has transformed the Command Credit staff into a mobile-enabled workforce, built to run efficiently from remote sites.

While working remotely, our client services staff can access all our critical support systems and answer phone calls. Because of this readiness, we are confident that there will be little to no disruption in our ability to support our customers.

Our team is also working hard to help you with your reporting and monitoring requirements to ensure that your business is functioning as efficiently as possible during this crisis. Since many of you now have the capability to work remotely, please contact us via an email or by phone so we can assess your remote access requirements.

Please be assured that we're closely following developments and will respond quickly as circumstances change. The health of you and your family, our employees and our community are Command's first priority.

James Hegestetter

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